Contact Us

Medical Information Services line

For comprehensive product information:

• Phone (09.00hr to 17.00hr Monday to Friday, excluding Bank Holidays): +44 (0)1276 853 633
• Fax: +44 (0)1276 452 341
• Email : medicalinfo_uk@viforpharma.com

Reporting an Adverse Event (Side Effect)

An adverse event (or side effect) is any unwanted medical occurrence in a patient who has been given a pharmaceutical product. This can be any unfavourable and unintended sign, symptom, or disease associated with the use of the product.

Adverse events should be reported.

If you experience a side effect that causes you concern, please tell your healthcare professional immediately.

Patients and healthcare professionals should report adverse events to the Medicines and Healthcare Products Regulatory Authority (MHRA) in the UK or to the Health Products Regulatory Authority (HPRA) in Ireland. Reporting forms and information can be found on the MHRA and HPRA websites.

Adverse events associated with a CSL Vifor product should also be reported to CSL Vifor using the following criteria to ensure compliance with applicable local laws:

• Name of the drug: When the patient started the medication, dosing strength and frequency (e.g., 40mg twice daily). Any action taken (e.g., reduced dose, stopped) and its impact on the side effect.
• The side effect: Symptom evolution over time, treatment required, name and contact details of healthcare provider.
• Your name (optional): Personal identifying information will not be shared with health authorities. CSL Vifor or its agents may contact you for more details unless you indicate you do not wish to be contacted.
• Information about the person who experienced the side effect: Other ongoing medical conditions, current medications (name, strength, frequency, start date), gender and age (optional).
• Country of incidence: Specify Great Britain (GB), Northern Ireland (NI), or Ireland.

Report the side effect online:

Email: safetyhub@viforpharma.com

Should you need more information about CSL Vifor, please do not hesitate to contact us.